Services

Clinical Services

secure online sessions available

PSYCHOLOGICAL SERVICES

At Legacy Psychology we believe in a holistic approach to therapy and provide clients with the opportunity if they choose, to explore each element of their health to create a deep connection to self – physical, psychological, and spiritual.

Individuals attend sessions for a variety of reasons, some are listed below:

managing stress, anxiety, depression, and other mental and emotional problems
family and relationship issues
substance misuse and other addictions
sexual abuse
domestic violence
eating disorders
career change and job stress
social and emotional difficulties related to disability and illness
adapting to life transitions
the death of a loved one

Our approach aims to:

Empower you, through engagement in the direction and progress of your therapy
Provide you with the opportunity to adopt bespoke skills and strategies to manage your current challenges, work out how you want to live, and begin building a plan to achieve this.
Explore obstacles and patterns that are keeping you stuck so they can be worked on and you can move towards more intentional and purposeful living.
Help you develop healthy coping mechanisms, to ensure you can maintain your new capability plan.
Have a baseline (your goals set in the initial session), to enable you to track progress and celebrate key milestones to improving your wellbeing
Access to assessments that may assist in providing more targeted information as to why (i.e., obstacles), you may not be achieving progress. This will provide information to integrate into your strategy moving forward and increase the likelihood of making any successful changes to enhance your wellbeing.
Ensure you have a sustainable roadmap, inclusive of key focus areas, strategies and actions

Evidence-based therapeutic techniques are engaged, as well as best practice strategies to assist you with a roadmap forward. This is achieved through a client-centred and collaborative discussion in the first session relating to your goals for therapy. To create a safe environment, our approach is to ensure that you are empowered to guide your direction through co-creating your therapy goals.

We are registered with Medicare and select private health insurers.

Mediation

Legacy Psychology takes a behavioural approach to workplace mediation, employing a robust and evidence-based approach to assist the involved parties communicating their individual views and positions in one-on-one sessions. This ensures psychological safety and for an effective agenda to be established prior to a facilitated mediation between the parties involved. Importantly, it ensures that each party is psychologically-fit to participate in a facilitated mediation. If it proceeds, the facilitated group mediation (two parties and the mediator) considers options and the best way to move forward in a constructive way. These outcomes are delivered in a report to the internal management lead and a formal mediation agreement signed by both parties.

Mediation services can be conducted at an external office location, or at our offices in West Perth. The process is confidential and designed to limit disruption within the business and wider workgroup.

Situations where you may consider using an external mediator include:

There has been an internal process to try and solve the dispute and the matter appears to be more behavioural (i.e. personality conflict), as opposed to technical (i.e., performance orientated).
The parties have a preference or are open to the issues being managed informally through a mediation as opposed to a formal investigation.
The issues are not about potential serious breaches or policy or misconduct (i.e., a workplace investigation is then more appropriate).
The issues are the due to differences of opinion, operating style and/or personality clashes. As experienced Psychologists, Legacy Psychology are qualified to assist in this capacity.

Fitness for Work (FFW)

The purpose of completing a Fitness-for-Work assessment is to assess if an individual is in a state (physically, mentally, and emotionally) that allows them to perform their inherent duties within their role in a safe manner for their own or others’ safety or health. Recently introduced Work, Health and Safety legislation, sets out clear expectations relating to the duty of care that both employers and employee’s have in regard to their presentation at work.

The process of a fitness for work assessment includes:

A review of referral information to ensure an effective and appropriately scoped assessment design.
Assigned assessments to individuals, based on scope of service and to assist with reliable and valid recommendations within the final report
Initial intake interview with the client (employee)
Debrief with employer
Written report, with the provision of clinical intake assessment, results and comprehensive recommendations, aligned with the key organisational psychosocial risk factors identified by WorkSafe (WA) and SafeWork Australia (National), the key safety regulatory bodies in from both a state and national perspective respectively.
Continued support to develop, measure and monitor health action plans as required for effective graduated return to the workplace.

Common contributory factors considered within the FFW process and that would impair an individual’s fitness for work can be grouped into three broad sets of overlapping issues as follows: medical/stress, alcohol and other drugs and fatigue.

Fitness for Work assessments are generally undertaken for the following areas of concern:

Fatigue
Alcohol and Other Drugs
Mental Health

Organisational Services

Coaching

Coaching is different from training, counselling, and consulting. Coaching involves a mature and professional partnership between the coach and the client (individual, team, or group) that provides the platform, for key insights and purpose to be identified. This psychologically safe and abundant environment enables the client to leverage their personal and professional potential.

Benefits of Coaching

In alignment with Legacy Psychology’s general philosophy, our coaching approach involves consideration of the impact of inner change, on the surrounding environment (one’s family and or work team if in the workplace) and ultimately the contribution of this to the whole system (i.e. organization, family and/or society). Therefore, coaching starts at an individual level, however, can be initially organised by either the organisation or independently by the individuals. More information is below in relation to the respective benefits.

For the organisation:

A greater understanding of their individual value and contribution in the workplace, through greater personal insight.
Increased team engagement, through enhanced individual contribution.
A decrease in team conflict, due to enhanced individual approaches in the workplace.
An increase in productivity in the workplace, through the build of greater psychological capital.
Increased alignment of the individual to the company’s values and mission
Customised development strategies for individual employees, teams and/or the entire organisation
Increased individual efficiency in the workplace, to encourage a return on investment for skills learned when used in conjunction with training.
Professional and experienced organisational psychologist, to effectively manage and triage any mental health-related elements that may arise.

For the individual:

An experiential journey to increased self-awareness, through a guided process to identify your own development needs and growth path.
Access to both clinical and organisational psychology resources and expertise, to assist in a more targeted path forward.
A confidential space to reflect without pressure.
Identify schemas and patterns, to challenge unhelpful beliefs or behaviours that are not positively serving you, with a view to generate new, resourceful patterns in behaviour and thinking. This will assist you removing obstacles, for you to then take positive steps towards achieving your future goals.
Develop a holistic coaching plan, incorporating your personal health and professional focus. Integration is the key.

Team Values Alignment Processes

Get in the front seat to drive organisational performance.

High performing teams share key values that underpin everything they do. However, this does not mean that each individual shares the same definition of the value and therefore may behave differently. We work closely with organisations to increase their overall effectiveness, through taking a close look at the key behaviours on both an individual and team level. We use our insight to develop a bespoke values alignment process that closes the gap between the team and organisational values.

The process involves the development of an effective communication strategy to set clear objectives for the team participating in the process. The process involves:

One-on-one sessions with employees;
A Recommendation report for the referrer, including key insights gained from a themed analysis of the sessions conducted;
A customised workshop, inclusive of the development of a team charter.

This three-phased approach is designed to enhance culture, effectiveness, and cohesion within a team through a collaborative process.

Key Benefits:

Employees

Provides the employee with an opportunity to discuss key insights with a qualified Psychologist and take away some unique tools and techniques to assist with their day-to-day functioning;
Improves mutual understanding within a team of human behaviour, through increasing the team’s knowledge of each other’s behaviour;
Increases employee engagement through an increased sense of meaningfulness in the workplace;
Reconnects team and enhances culture.

Organisations

Provides the opportunity for organisations to operationalise their organisational values into customised behavioural expectations in the workplace;
Improves productivity and efficiency, through an increase in mutual understanding;
Improves team and organisational culture; and
Increases retention of staff through more meaningful engagement with the team.

Target Audience

This service is designed for teams ranging from two (2) to twenty (20) individuals of all levels, including frontline to executive.

Delivery Options

This service is delivered through a variety of mediums, including one-on-one interviews with the team, followed by a series of half day and full day workshops.

Workshops incorporate individual and group activities, brainstorming, open communication within a safe environment, and in-session conflict resolution.
The development of a customised team values charter, specifying team values and agreed upon behaviours, as developed by the team. The charter is printed and provided to all team members during the launch.
The service is facilitated by an experienced Organisational Psychologist

Customised Workshops

Following an initial consultation meeting, all Legacy Psychology workshops can be tailored to ensure they are bespoke to your organisational and/or specific team needs.

An overview of key workshop content areas covered is below:

Mental Health Education and Awareness Training (Leaders and Team member sessions are tailored);
Psychological Safety in the Workplace: Proactively facilitating fitness for work
Emotional Intelligence
Managing Stress and Building Resilience
Building Psychological Capability in the workplace
Bullying and Harassment
Leading effectively through change

Psychosocial Risk Management

Building a psychologically-healthy workplace:

Through the management of psychosocial risk

A psychologically healthy workplace is one which does not only aim to reduce organisational risks and stressors, however, also promotes organisational resources to improve well-being. To do this effectively, each organisation can create roadmap to identify, measure and monitor these areas of psychological impact, in order to allocate it’s finite resources more effectively. This also helps to measure how effective your strategies are on a regular basis, in order to implement any changes to benefit the outcomes for your team.

Organisational level consulting service

Given the unique nature of each organisation and Legacy Psychology’s experience in assisting organisations to build these roadmaps, we know that there is no prescriptive way to building a psychologically healthy workplace. There is no “one-size-fits-all” approach, but rather the success of each workplace is partly based on addressing unique challenges to the organisation, adapting policies and programs to meet the needs of the organisation, and effectively communicating to ensure support is provided within the possible framework within the organisation.

The customised and interactive human approach to this process, is also critical to enable this customization and the success of a meaningful implementation. Whilst systems certainly enable, they are best embedded through human interaction to embed learning and understanding.

This process provides a sustainable system to enable the organization to implement effective strategies, to assist:

Team members at all levels to align their vision of, and commitment to, positive mental health.
Employers to minimize the likelihood of an unreasonable risk to the mental health of their employees, through setting work demands are realistic such that there is a balance in the needs of each individual
Creates an environment in which team members have a sense of comfort to communicate openly about mental health, without fear of judgement or stigma.

Recent Work, Health and Safety legislation, alongside guidelines provided by key regulators (in Australia, SafeWork Australia and the respective state-based regulators) provide effective guidance with regards to creating a psychologically safe workplace. Legacy Psychology has experience in the design and effective implementation of effective processes.

Team level Psychosocial risk processes

In addition to the Team Values Alignment process offered by Legacy Psychology, we also provide Team Psychosocial risk processes for organisations. The main differentiating factor, is the design (content therein) alignment to the key organisational psychological risk factors and individual factors. This can be discussed in your initial consultation.

Whilst this process This process is designed to be bespoke to your team requirements, it includes the below main elements:

Initial scoping session with referrer to appropriately assess content and service requirement.
Development of process design, supporting collatoral and communications strategy.
Delivery:
- Individual sessions – provides support, triage and individual factor assessment
- Workshop – aggregate themed data used to develop bespoke content and interactive exercise
Outcome – Key recommendations report, inclusive of baseline charter developed by participants.

Individual level assistance can be gained through our Coaching Services.

Benefits and Importance of building a Psychologically Health Workplace

Boards

Awareness is important to ensure as a board member, you have the ability to ask the right questions to be confident that your organisation is effectively managing psychological risk in the workplace. This is to ensure legislative compliance and most importantly the sustainability of arguably the most imminent resource to the future for your organisation – human (psychological capital). Discussions relating to strategy benefit from this awareness, by adding value to forecast and mitigate risk. Other benefits include;

The rising generation demand greater accountability to social impact, in addition to a general societal wave to raise to ESG standards and therefore an important attraction strategy for talent.
More effective decision-making with finite resources, through the identification of target areas impacting workforce population and the factors that precipitate and/or trigger risk.
Valuable data to implement safeguard procedures, to ensure compliance (i.e., method, consistency, and the nature of reporting).
Greater engagement and positive behavioural awareness by board members relating to their own conduct (beneficial to overall board effectiveness).

Executive Team

Awareness and the development of an effective reporting structure to the board, ensures key compliance measures are in place to fulfil both the employer and employee duty of care under the Work, Health and Safety legislation. From a human capital perspective, ensuring the human resources process safeguards for psychosocial risk, through following best practise regulation guidelines regulated by state and Federal bodies. Importantly, information relating to the psychosocial risk DNA of the organisation enables:

Safer and more strategic allocation of resources.
More in-depth knowledge of occupational personality (consisting of individual factors) and team-level analysis of psychsocial risk. This vital information will assist to make informed and psychologically safe decisions.

Support teams (HR, OD and HSE)

Greater awareness of psychosocial risk in the workplace through education, provides an ability to tailor current practice methodologies, to incorporate psychosocial risk monitoring capability, be legislative compliant and most importantly, for support teams to employ targeted strategies to enhance the greater teams’ wellbeing and protect against psychological risk in the workplace through the measurement of these factors.

It is acknowledged that businesses have multiple business planning and operational demands, therefore at Legacy Psychology, it is our focus to design a bespoke and manageable process for your workplace, that is aligned to legislative requirements and minimises disruption to your day-to-day operations. We work with international and domestic partners to optimise our solutions and provide sustained support to help you on your journey. The founders experience in customising processes within the government, private and not-for-profit sectors, places us in a strong position to deliver a highly customised process with actionable outcomes.

Additional Supports & Resources

Legacy Psychology does not provide crisis support and therefore we encourage the below engagement, should you find yourself in need of immediate support.

In an emergency call 000 or visit your local emergency department

Mental Health Emergency Response Line

1300 555 788 (Metro) or 1800 676 822 (Peel) or 1800 552 002 (Country/Rurallink)

Lifeline

13 11 14

beyondblue

1300 224 636

Suicide Call Back Service

1300 659 467

The Samaritans Crisis Line

08 9381 5555 (main line) 08 9388 2500 (Youth Line) or 1800 198 313 (Country Toll Free)

Men’s Line Australia